FAQ

An eSIM is a digital SIM built into the phone. Nothing to insert: the profile is installed via a QR code in a couple of minutes. Your main SIM keeps working, and internet abroad goes through the Simix eSIM — no roaming, no contracts.

eSIM is supported by iPhone XS/XR and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many Huawei, Xiaomi, OPPO and Honor models. The phone must be unlocked. The full list is on the “Compatible devices” page.

Usually within 1–2 minutes. The QR code and installation link are sent by e-mail, to your account and, if you bought via Telegram, to the bot chat.

At the first network connection in the destination. You can install the eSIM at home in advance — no data is used until you enable mobile data abroad.

Yes, tethering is allowed on all plans.

Yes. The Simix eSIM is data-only. Your main SIM stays active for calls and SMS (in roaming), while messengers work through the eSIM.

By MIR, Visa, Mastercard, SBP and SberPay. Payments are handled by Robokassa and a receipt is e-mailed to you. No hidden fees.

Write to support in Telegram or in the site chat — we'll help you set it up. If the eSIM was not activated and the problem is on our side, we refund in full.

Yes. In your account or in the app you can buy an extra package for the same eSIM without reinstalling.

No. An e-mail address is enough. No contracts or identification.

Check that Mobile Data and Data Roaming are enabled for the Simix eSIM and the line is active. Toggle airplane mode. If there is still no network, pick an operator manually: Settings → Cellular → eSIM → Network selection.

On unlimited plans the speed drops after the daily allowance — it is stated in the plan description. On data packages check that the phone is on 4G/5G rather than 3G: switch the network mode in the eSIM settings.

Buy an extra package in your account or in the Telegram Mini App — it is added to the same eSIM without reinstalling.

An eSIM profile is single-use and tied to the device, it cannot be moved. Write to support: if the plan wasn't activated yet, we'll issue a new eSIM.

A deleted profile cannot be reinstalled. Don't delete the eSIM until the trip is over. If it happened before activation, write to support — we'll sort it out.

The balance is shown in your account on the site and in the Telegram Mini App under “My eSIMs”.