What is an eSIM and how is it different from a regular SIM?
An eSIM is a digital SIM built into the phone. Nothing to insert: the profile is installed via a QR code in a couple of minutes. Your main SIM keeps working, and internet abroad goes through the Simix eSIM — no roaming, no contracts.
Will my device work?
eSIM is supported by iPhone XS/XR and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many Huawei, Xiaomi, OPPO and Honor models. The phone must be unlocked. The full list is on the “Compatible devices” page.
When does the eSIM arrive after payment?
Usually within 1–2 minutes. The QR code and installation link are sent by e-mail, to your account and, if you bought via Telegram, to the bot chat.
When does the plan validity start?
At the first network connection in the destination. You can install the eSIM at home in advance — no data is used until you enable mobile data abroad.
Can I share the connection over Wi-Fi (hotspot)?
Yes, tethering is allowed on all plans.
Do I keep my phone number?
Yes. The Simix eSIM is data-only. Your main SIM stays active for calls and SMS (in roaming), while messengers work through the eSIM.
How do I pay?
By MIR, Visa, Mastercard, SBP and SberPay. Payments are handled by YooKassa and a receipt is e-mailed to you. No hidden fees.
What if the eSIM doesn't work?
Write to support in Telegram or in the site chat — we'll help you set it up. If the eSIM was not activated and the problem is on our side, we refund in full.
Can I top up a plan?
Yes. In your account or in the app you can buy an extra package for the same eSIM without reinstalling.
Do I need a passport or registration?
No. An e-mail address is enough. No contracts or identification.
Troubleshooting
The eSIM can't find a network — what to do?
Check that Mobile Data and Data Roaming are enabled for the Simix eSIM and the line is active. Toggle airplane mode. If there is still no network, pick an operator manually: Settings → Cellular → eSIM → Network selection.
There is internet but it's very slow
On unlimited plans the speed drops after the daily allowance — it is stated in the plan description. On data packages check that the phone is on 4G/5G rather than 3G: switch the network mode in the eSIM settings.
What if I run out of data?
Buy an extra package in your account or in the Telegram Mini App — it is added to the same eSIM without reinstalling.
My phone is broken or lost — can I move the eSIM?
An eSIM profile is single-use and tied to the device, it cannot be moved. Write to support: if the plan wasn't activated yet, we'll issue a new eSIM.
I deleted the eSIM from the phone — how to restore it?
A deleted profile cannot be reinstalled. Don't delete the eSIM until the trip is over. If it happened before activation, write to support — we'll sort it out.
How do I check the remaining data?
The balance is shown in your account on the site and in the Telegram Mini App under “My eSIMs”.
