Check that Mobile Data and Data Roaming are enabled for the Simix eSIM and the line is active. Toggle airplane mode. If there is still no network, pick an operator manually: Settings → Cellular → eSIM → Network selection.
On unlimited plans the speed drops after the daily allowance — it is stated in the plan description. On data packages check that the phone is on 4G/5G rather than 3G: switch the network mode in the eSIM settings.
Buy an extra package in your account or in the Telegram Mini App — it is added to the same eSIM without reinstalling.
An eSIM profile is single-use and tied to the device, it cannot be moved. Write to support: if the plan wasn't activated yet, we'll issue a new eSIM.
A deleted profile cannot be reinstalled. Don't delete the eSIM until the trip is over. If it happened before activation, write to support — we'll sort it out.
The balance is shown in your account on the site and in the Telegram Mini App under “My eSIMs”.
The Mini App shows the remaining data for every eSIM, and the eSIM itself and notifications arrive in the chat. When a package is running out, we'll remind you and offer a top-up.
